Terms + Conditions

By visiting and using the information on this site you agree to the following terms and conditions:

1) By using this site you agree to be legally bound by these terms, which shall take effect immediately when you first visit this site. If you do not agree to be legally bound by all the following terms and conditions please do not access and/or use www.smoochdesign.com.au
2) SMOOCH + HUGGLES may change these terms and conditions at any time by posting any changes on this page. Please review these terms regularly to ensure you are aware of any changes made by SMOOCH + HUGGLES. Your continued use of the SMOOCH + HUGGLES website after changes are posted means you agree to be legally bound by these terms and conditions as updated and/or amended.

Ownership of the site

This site is owned and operated by Sabrina Credentino T/As SMOOCH + HUGGLES ABN: 18 621 660 245 (referred to herein as ‘SMOOCH + HUGGLES,’ ‘we,’ and ‘our’). All content included on our site, such as images, photographs, illustrations, text (referred to as ‘Content’) is owned by SMOOCH + HUGGLES or our content providers, and is protected by Australian copyright laws.

 Use of content

1) You may not reproduce, copy, republish, download, post, broadcast, transmit or otherwise use the content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any content except for your own personal, non-commercial use. Any other use of SMOOCH + HUGGLES content requires the prior written permission of SMOOCH + HUGGLES and/or relevant copyright owners.

2) Images of people or places displayed on this site are either the property of SMOOCH + HUGGLES, or used with permission of the copyright owner. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms & Conditions or specific permission provided elsewhere on the site. Any unauthorised use of the images may violate Copyright Laws, Trademark Laws, the laws of privacy and publicity, and communications regulations and statutes.

 Disclaimers

1) Our site and its contents are provided to you on an ‘as is’ basis. We make no warranties of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement to the fullest extent permissible pursuant to applicable law.
2) While we will use our reasonable best efforts to ensure the accuracy of the Content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of the Content. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses in this web site or its contents. Further, we make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk. As a convenience, our web site may link to other web sites that may be of interest to you but are not under our control. These links do not imply an endorsement by SMOOCH + HUGGLES and we are not responsible for the availability of, or the content contained in, any linked site.

Limitation of liability

Neither SMOOCH + HUGGLES, its Proprietors nor our Content providers will be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of this web site.

Pictures sent to SMOOCH + HUGGLES
It is solely and without exception the responsibility of the person sending pictures to the site to ensure that they have the permission of the copyright owner to use the image.

By sending your picture to SMOOCH + HUGGLES you warrant that:

  1. i) it is your own original work or that you have the written permission of the copyright owner and that you have the right to make it available to SMOOCH + HUGGLES for all the purposes specified above;
  2. ii) it does not infringe any law; and
    iii) you indemnify SMOOCH + HUGGLES against all legal fees, damages and other expenses that may be incurred by SMOOCH + HUGGLES as a result of your breach of the above warranty; and
    iv) you waive any moral rights in your contribution for the purposes of its submission to and publication on the site and the purposes specified above.

Payment

All prices are correct at the time of entering the information onto our database. The total cost of your order is the price of products ordered plus delivery charges as stated upon the website.
Payment can be made by via Square or Paypal. By placing an order, you confirm that the debiting account that is being used is your own, or is being used with full authorisation of the account owner. (If the issuer of your payment choice refuses to authorise payment to us we will not be able to process your order, nor will we be liable for any delay or non-delivery of product(s) as a result.)

Refusal of Service

We reserve the right to withdraw any products from this website at any time. We may refuse to process any transaction for any reason or refuse service to you at our sole discretion.
To be eligible to purchase products on this website and lawfully enter into contracts under Australian law you must:

  • Register by providing your real name, phone number, email address, invoice and
    delivery address and payment information
  • Be 18 or over years of age
  • Possess a valid debiting account

By making an offer to buy a product, you specifically authorise us or our payment gateway (i.e. Square, and/or Paypal) to transmit information or to obtain information about you from certain third parties specific to financial authorisation including but not limited to your account details to authenticate your identity and to authorise individual purchase transactions.

We kindly ask that you allow 3-4 business days for processing before you order is posted out. This processing time is subject to change and may be extended during peak hours or sale times. All orders are sent via Australia Post.

All parcels are sent with tracking.

Shipping starts at $6.40.
Orders over $75 are eligible for free shipping.

LOCAL PICK-UP: Pick-Up Collection is free. The pick-up location is Breakfast Point, NSW 2137, and is by appointment.

The shipping time is approximately 10 work days, with the exception of some locations, such as, but not limited to, Western Australia, which is 10-14 working days. These shipping times are quoted by Australia Post, and as such, SMOOCH + HUGGLES cannot be responsible for delays outside of these guidelines.

Electronic files, such as Digital Prints, will be emailed the supplied email address within three (3) working days.

Refund & Returns Policy

1) Personalised/Custom Products
Customers will not be eligible for a refund or replacement of personalised or customised products:

  • where errors occur from a typing error that you may have made on the internet; or
    • for defects that are the result of ordinary wear and tear or abnormal use;

Our personalised products are made-to-order according to your requirements, and as such we cannot accept returns where the customer has changed their mind.

As there are many spelling variations for names, please ensure spelling is checked before an order is completed.

2) Non-Personalised Products
SMOOCH + HUGGLES inspect all items for quality control prior to shipping.
We strongly recommend that you add parcel protection insurance to your purchase at the checkout.
In the unfortunate event that your goods are damaged during delivery please refer to the below returns policy:
1. Customers are required to inspect goods upon arrival and to notify us of any damages relating to the order within 24 hours of receipt. Unfortunately, we will not be able to take any action on reports beyond this stated period unless parcel protection was purchased with your order.
2. Please notify us via email to getyours@smoochandhuggles.com.au and include your invoice number, your best contact number and photos of the damaged goods.
3. We will gladly replace or credit damaged items on agreement provided that written notification has been received via email to getyours@smoochandhuggles.com.au within 24 hours of receipt of goods.
4. We do not refund or exchange for change of mind.

Cancellation Policy

We do not refund or exchange due to change of mind. Please refer to the aforementioned Refund & Returns Policy.

———————————————————————————————————————————————————————————-

Thank you for supporting SMOOCH + HUGGLES. We acknowledge that it is because of our clients that we are able to continue growing.

We hope your shopping experience with SMOOCH + HUGGLES has been an enjoyable one and is the beginning of a long-lasting business relationship.

If at any time you have any queries regarding your order please do not hesitate to contact us via getyours@smoochandhuggles.com.au using your invoice number as a reference.

Thank you and best wishes.

The SMOOCH + HUGGLES Team.